Emergency Numbers
UK ROADSIDE ASSISTANCE
AA Fleet Services (Membership 48381)

Your vehicle is covered for roadside assistance, recovery and at-home facilities.  To access the service please call our 24hr emergency team on 08000 280958.
When phoning please have available: Registration Number; Make / Model details; the exact location of the Vehicle and the membership number quoted above. 
Please return and stay with your vehicle after calling.

Please note that your vehicle is automatically covered by the manufacturer’s nominated agency for an initial period, details of which can be found in the manufacturer’s handbook.  You will be automatically transferred to this service provider if cover is still applicable.

EUROPEAN ROADSIDE ASSISTANCE
AA Fleet Assistance

To ensure the latest information is provided, a separate leaflet will be issued along with the VE103 (see Foreign Travel section) detailing the various contact numbers to access this facility whilst abroad. 

Should you have any queries with regard to the extent of cover please do not hesitate to call our Customer Services team on 01480 414541.

TYRES, BATTERY & EXHAUST

We have made special arrangements for tyres, batteries & exhausts to be replaced at a network of specialist outlets.  Where practicable a mobile tyre-fitment facility is also available. 

Please call our 24hr driver services team on 08456 021286 to access this service.

During the manufacturer’s standard warranty period, the replacement of a faulty battery or exhaust is covered by the manufacturer and any problems should be referred to a franchised dealer.  After this, new batteries and exhausts must be obtained through the helpline number above.  It is the driver’s responsibility to ensure that the tyres on the vehicle conform to current legislation

GLASS REPLACEMENT   

Replacement glass is not covered under the terms of the contract.  However, in order to assist you with prompt repairs and subject to your company’s approval, we have arranged national facilities for a 24-hour windscreen/glass replacement service.  All such repairs or replacement will be recharged directly to your company. 

Please call our 24hr driver services team on 08456 021286 to access this service.

ACCIDENT MANAGEMENT

If you are involved in an accident, the car or its contents are stolen or it is damaged through vandalism, fire or theft, simply call the accident management team on 08448 880262.  Your call will be answered by one of our controllers who will ask you to provide some basic details to establish your entitlement to the service.

If the vehicle cannot be driven or is not legal, we will arrange recovery to the nearest AA approved repairer.  Where requested, a ‘Group A’ courtesy car will be provided, subject to availability.  An insurance claim form will be issued with a pre-paid envelope.  (You are required to complete and return the claim form within 5 days).

We will arrange an estimate and give repair authority as required, and will keep you and your company informed of the repair progress, arranging the return of the vehicle upon completion.

RELIEF VEHICLE

We have accounts with selected national companies and in most cases will be able to arrange a vehicle for you within two hours (subject to the terms of your contract).  In certain circumstances, e.g. rural areas or where traffic congestion occurs, it may take longer to supply a vehicle and your patience would be appreciated.
To confirm your entitlement to a relief vehicle and to make the necessary arrangements please call our fleet services team on 01480 414541.  For out-of-hours support please call our 24hr emergency team on 08000 280958.

Marshall Leasing cannot accept any additional charges for replacement vehicles unless they are authorised prior to any costs being incurred.

2012 http://www.marshall-leasing.co.uk