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5 Things To Look Out For When Choosing A Vehicle Leasing Provider
08 August 2016
Just like any market, you’ll find a wide range of quality among vehicle leasing providers.
At the low end you have the usual suspects, with unclear pricing, hidden costs, unreliable maintenance departments, and poor customer service. These providers usually entice companies in with attractive deals or time-limited offers, which they soon live to regret.
At the higher end of the market is where you’ll find the cream of the crop and get the best bang for your buck. However, it does take a fine eye to determine which providers are the customer favourites. But once you do, you’re sure to get the best quality and most cost-effective service from your fleet provider.
A good fleet provider is many things, so let’s break it down and take a look at 6 strong indicators that you’ve found the perfect company to manage your company vehicles.
An Expert Fleet Management Department
Is the provider mainly a sales team that’s only their to provide you with vehicles, or do they offer services to take care of fleet management? This is the difference between making a deal on a fleet that could cost you a fortunate to manage, and having the option of handing over the job to the company and having everything from maintenance, services, and cost management taken care of.
Good Support Over The Phone And On The Ground
A good fleet provider will have a wide range of vehicles in their inventory. This ensures there are always cars and vans ready and waiting whenever you need them. It’s also a given that the provider is just a phone call away should you require immediate assistance or have any queries that need answering.
Upfront And Transparent Pricing Options
Small fleets should not expect to pay corporate prices. Pricing should be fair and consistent, with no sudden and hidden charges coming the fore, and a detailed outline of what exactly you are paying for.
A Focus On Service And Vehicle Uptime
As the owner or manager of a small company fleet, you know how important it is to keep your vehicles on the road. Good fleet providers understand that out-of-service and off-the-road vehicles mean loss of revenue. What’s more, they will even pass along their discounts on acquisition, parts, and services so you as the customer benefit from not having to pay unnecessary costs.
Quick And Painless Transaction Process
Once you’ve been with a provider for a while, trusts levels should naturally build up to a sign-and-go relationship. All the paperwork is taken care of, and literally all that needs to be done is sign on the dotted line. The provider will also come to know your company and offer suggestions of third-party equipment and upgrades to make sure you’re kept happy and the relationship continues. After all, maintaining customers is much less effort than finding new ones.
If you’d like to find out about our fleet management service or our other leasing options, leave us a comment, send us an email at info@marshall-leasing.co.uk, or call us 01480 414541.
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