Accident Management

If you are involved in an accident, the car or its contents are stolen or it is damaged through vandalism, fire or theft, simply call the accident management team on 03301 239440. Your call will be answered by one of our controllers who will ask you to provide some basic details to establish your entitlement to the service.

If the vehicle cannot be driven or is not legal, we will arrange recovery to the nearest AA approved repairer. Where requested, a ‘Group A’ courtesy car will be provided, subject to availability.

An insurance claim form will be issued with a pre-paid envelope. (You are required to complete and return the claim form within 5 days.)

We will arrange an estimate and give repair authority as required, and will keep you and your company informed of the repair progress, arranging the return of the vehicle upon completion.

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